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About Us Nailtools.com is completely dedicated to your satisfaction. If you have any suggestions or comments please send us a message using the "Contact Us" link on the main products page.

Our Contact details:
Nailtools.com
MLA, Sheffield S8 7DJ United Kingdom
Phone: 0845 363 2083
Fax: 0845 363 2083
Email: jennifer@mlaonline.co.uk
VAT Number GB 836 609 310
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Visa Debit, Switch and Solo. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or through our secure server on this site.
Shipping And Handling Postage and packing prices are based on the actual weight of your order. This means that you get a fairer deal as the price will reflect the order to be despatched. Once you have added all your products to your shopping cart please proceed to check out where the total carriage charge will automatically be calculated.

The postage and packing for UK delivery is charged as follows:
£1.00 for orders weighing under 100g (typically up to 10 3D nail art stickers)
£2.50 for orders weighing under 500g
£4.30 for orders weighting under 1kg
£6.50 for orders weighing under 2kg
£9.00 for orders weighing over 2kg
FREE for all orders over £60.00

The postage and packing for EU delivery is charged as follows:
£4.00 for orders weighing under 100g
£6.30 for orders weighing under 500g
£8.50 for orders weighting under 1kg
£13.00 for orders weighing under 2kg
£17.00 for orders weighing over 2kg

Please note however that we are constantly reviewing our p&p prices to offer you the best service possible.

All items are despatched using Royal Mail, Parcelforce or other courier

If you do not receive your purchases within 7days (14 for overseas) plus the availability time, you must tell us so we can replace it for you and track down the missing parcel.
Delivery Schedule We will always endeavour to ship your order within 48 hours. However, we would ask that you allow up to 7 working days for delivery within the UK and 14 days for deliveries outside the UK.

If you order is delayed beyond this time we will inform you by email.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security To use your credit/debit card securely you will be tranferred away from our website to a secure site. The secure site is hosted by and operated by PayPal.

On successful completion of the transaction you will automatically be returned to www.nailtools.com
Guarantee We guarantee your satisfaction. You have a 'no quibble' guarantee on products whereby you can return the goods up to 7 days after receiving them. Your statutory rights are not affected.

Please contact us by jennifer@mlaonline.co.uk before returning goods for your returns reference number.

After we have received the goods we will immediately dispatch a replacement, refund the cost within 30 days of receipt of the goods or credit you against another product. It's your choice.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 363 2083 (International +44 0845 363 2083) or fax us on 0845 363 2083 or write to us at c/o MLA, 142 Westwick Crescent Sheffield S8 7DJ United Kingdom
Privacy Policy NailTools.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We are registered with the Data protection agency in the UK and collect data in accordance with their rules. Our data controller is Jennifer Lewis, you can contact Jennifer at jennifer@eight-zero.co.uk
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

We operate a "no quibble" returns guarantee whereby you can return the goods upto 7 days after receiving them Your statutory rights are not affected. Please see our "Guarantee" for further details regarding returns procedures.
Remittance Terms All goods must be paid for before dispatch. If for some reason we debit your account and cannot dispatch, we will offer you a full refund or backorder.

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